How to Reduce Staining

Clean pure sisal, coir, seagrass or paper will not be stained by clean water

If dirt builds up in your floor covering and it then becomes wet, staining may occur.

Large doormats will help by trapping much of the dirt before it is trampled into your floor coverings (the larger the mat, the more footsteps you catch).

Regular cleaning with a vacuum cleaner with a powered brush head will help prevent dirt build up.  Routine cleaning with a dry powder carpet cleaner can also be effective, but it is important to first test such products in an inconspicuous place, in case they adversely affect the floor covering.  Please never mix different cleaning solutions, as they may react unpredictably with each other.

Rugs on polished or tiled floors need extra protection. Bare feet or soiled shoes are commonly wiped on the first soft surface they come in contact with. Regular mopping of the floor around your rug can reduce this type of soiling.

Attend to all accidents immediately

Accidents happen, but the faster you attend to spills, the greater your chance of avoiding a permanent stain.

For Liquid Spills place a clean towel or colourfast cloth over the spill and tread down with your foot to soak up liquid.  If the stain is still apparent you will need to repeat the process and/or apply one of the remedies outlined in our Care Guide.

For Solids first remove the solids with a spoon or similar implement taking care not to press solids into the fibres.  Moisten the affected area with a diluted wool wash or mild detergent and soak up this liquid with a cloth as outlined above.  For further treatment, apply one of the remedies outlined in our Care Guide.

Read more:

Living with Our Products, Frequently Asked Questions

Day to Day Care

Common Spill Remedies